Our experience has shown us that when we talk about crises, it’s a matter of when, and not if, they will occur. While we do offer customized Crisis Communications Media Training, some companies are at higher risk than others. For those clients, we offer a specialized on-call service.
Many companies don’t have a lot of warning before their first serious incident. Things happen quickly and unexpectedly, and they cope as best they can. They deal with it as best they can, survive through it, then go back to their day to day task lists without ever doing a formal debrief on what happened, how it came to be, what could have been done better, and what a formal process for crisis communications could look like to make future situations easier.
Whether it is your fault or not, a crisis can utterly destroy a company’s reputation. There are some steps that you can take, before and after a crisis strikes, to ensure that you can regain that trust and credibility with your customers. Here are some helpful tips to get your company back on top:
We’ve said it before, and we will keep saying it: it’s not if a crisis will hit your company, but when. A crisis, big or small, will affect your company at some point, but if you are prepared to put out the fires, there won’t be any need to panic. Here are some tips on how to handle a crisis without panicking:
Every company should have a crisis communications plan in place, when was the last time you reviewed yours? Crisis communications is a topic that every company should be well versed in so in the inevitable case that something occurs, you have a plan in place to combat and solve the issue. We have found these top 10 blogs to be helpful:
As you get started in 2019, start your year off right by sharpening your nonprofit communications skills. Here are the top 10 blogs we think will help you do just that:
Risk mitigation is part of an overall corporate crisis communications strategy. Your organization is potentially vulnerable to sexual harassment charges, difficult media relations, financial scandal, political corruption, technology failure, natural disasters and many other types of unusual public attention that require special actions to manage.
Digital reputation management is managing what's said about you online. Your online reputation is being scrutinized. You can control your online reputation by monitoring and listening to what's posted about you online and posting optimized content to your social media networks.
Alchemy Communications works with organizations to prepare for a crisis before it happens, and with businesses that are unexpectedly faced with an event that can damage their reputation and profitability. You can protect your business's reputation by being prepared for a crisis before it happens.